hiya baji Responsible Gambling
Your safety, our priority
Gambling is for entertainment — it should not become a burden. hiya baji believes every player should manage their own budget and time. On this page you will find tools for setting personal limits, warning signs to watch for, and ways to get help.
For Adults Only
All casino and betting services at hiya baji are for players aged 21 and above only. Minors are not permitted to open an account. Accounts are activated after age verification, and this is part of our policy.
Why Responsible Gambling Matters
Betting or playing casino games is a form of entertainment — just like watching a film or enjoying a sport. Problems arise when someone repeatedly bets to try to recover lost money, or continues playing at the expense of family and work. hiya baji wants every player to gamble consciously and within their own means.
Under our Terms and Conditions, every account holder must follow responsible behaviour standards. If you feel your gambling habits are going beyond your control, use the tools described below or contact our support team.
To learn more about hiya baji or understand our service standards, read our About Us page. You can also find answers to common questions about responsible gambling in our FAQ section.
Remember — gambling is never a source of income. No strategy or system can beat the casino in the long run. Play within your budget, walk away when you lose, and keep the focus on enjoyment.
Tools for Setting Personal Limits
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately; to increase it you must wait 24 hours.
Session Time Limit
Decide in advance how many minutes or hours you will play per session. When the set time is up, your account will be logged out automatically.
Account Break
If you want to take a break for a while, suspend your account temporarily for anywhere from 24 hours to 30 days. You will not be able to log in during the break.
Self-Exclusion
To stop playing for a longer period, apply for self-exclusion. It can take effect for as little as 6 months or permanently, and it is not easy to reverse.
Loss Limit
Set a cap so that once you have lost a specific amount you can no longer place bets. This limit protects your balance and helps you avoid excessive risk.
Speak to the Support Team
To activate or change any limit, contact our support team 24/7 via live chat or email — we respond in both Bengali and English.
Warning Signs
Any of the following signs may indicate a gambling problem. Check yourself honestly.
- You feel a repeated urge to bet in order to win back money you have lost.
- You cannot stop playing even after going beyond your budget.
- You are neglecting family, friends, or work in order to gamble.
- You are betting with borrowed money or by dipping into your savings.
- You are hiding your gambling from family or people close to you.
- When you cannot gamble, you feel restless, anxious, or irritable.
- Important areas of your life (studies, work, family responsibilities) are being affected.
Some Safe Gambling Habits
Responsible players follow these habits — they keep gambling enjoyable.
- Play only with a budget set aside for entertainment.
- Treat money you have lost as the cost of entertainment — do not try to win it back.
- Set a time limit for each session and stick to it.
- Never place bets while under the influence of alcohol or substances.
- Take a break from gambling when you are stressed or upset.
- Spend time with family and friends — do not let gambling be your only source of enjoyment.
- End the session immediately once you reach your set loss limit.
Where to Get Help
hiya baji Support Team
Contact us any time of day or night via live chat or email. Speak in Bengali — we will help you directly with self-exclusion or setting limits.
[email protected]
Family and Close Ones
The support of family is very effective when dealing with a gambling problem. Talk openly with a trusted family member. People close to you can often recognise the problem earlier than you can.
Professional Counselling
Mental health professionals and counsellors are available in Bangladesh. Gambling addiction is a recognised mental health condition — seek advice at any mental health centre or the psychiatry department of a government hospital.
Asking for help is a sign of courage, not weakness. hiya baji's support team is active 24 hours a day, 7 days a week in Bengali and English. If you contact us via live chat or email, the matter will be kept completely confidential. Your personal information is protected under our Privacy Policy.
There is no shame in speaking to a professional counsellor. Mental health services are growing at both the government and private level in Bangladesh. Contact the psychiatry department of your nearest hospital.
hiya baji's Commitment
hiya baji believes that sustainable entertainment is not possible without a safe environment. We are therefore committed to the following:
- Not allowing anyone under 21 to open an account.
- Processing all self-exclusion and limit-setting requests in a timely manner.
- Responding to support requests promptly and with care.
- Making responsible gambling information easy to find and clearly presented.
- Never encouraging excessive play through games or bonuses.
- Taking active steps to protect a player when signs of addiction appear.