hiya baji's Privacy Policy
When you use hiya baji, this document gives you complete information about how your personal data is collected, why it is collected, and how securely it is kept.
Introduction and Scope
This Privacy Policy ("Policy") applies to the hiya baji platform and all services connected to it. When you register, log in, or use any service on hiya baji, you are considered to have accepted the terms of this Policy.
hiya baji takes the privacy of its users' personal information very seriously. This Policy has been prepared so that you can clearly understand how your information is managed.
Alongside this Privacy Policy, please also read the Terms and Conditions, as both documents together define your relationship with hiya baji.
This Policy does not apply to persons under the age of 18. All hiya baji services are for persons aged 21 and above only. Information about minors is not knowingly collected or processed.
What Information Is Collected
hiya baji collects various types of information as needed to provide its services. This information comes from two main sources: what you provide directly, and data generated automatically through your use of the platform.
2.1 Information You Provide Directly
- Full name and date of birth (required for age verification)
- Mobile number and email address
- Bangladesh National ID or passport details (during identity verification)
- Financial transaction details — information provided during deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
- Content of messages or complaints sent to customer support
2.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Login times, page view history, and session information
- Information collected through cookies and similar tracking technologies
- Gaming activity logs — bets, wins, losses, and transaction history
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, hiya baji may lawfully receive a limited amount of information from third-party verification services or financial institutions.
Purpose of Using Your Information
hiya baji uses your information only for specific and lawful purposes. It is not used for any other purpose without your consent or a legal requirement.
3.1 Providing and Managing Services
- Creating and managing accounts
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Delivering gaming services without interruption
3.2 Ensuring Security and Compliance
- Verifying identity and confirming age (for users aged 21 and above only)
- Preventing fraud, money laundering, and other illegal activities
- Fulfilling applicable legal obligations
- Detecting and preventing multiple accounts
3.3 Improving User Experience
- Showing content based on user preferences
- Analysing and improving platform performance
- Raising the standard of customer support
3.4 Communication and Notifications
Important account information, transaction confirmations, and security alerts may be sent by SMS or email. Promotional messages require your consent, which you may withdraw at any time.
Disclosure and Sharing of Information
hiya baji does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:
4.1 Service Provider Partners
Trusted third parties are engaged for payment processing (including bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and technical infrastructure management. These partners may only use the information for the purpose of providing the specified service.
4.2 Legal Obligations
Where disclosure of information is legally required under a court order, a lawful request from a government authority, or applicable law, hiya baji will comply.
4.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.
Your information is never sold to third-party advertisers or shared for promotional purposes.
Cookies and Tracking Technologies
The hiya baji website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on the site.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Functional Cookies: Remember your language preference and interface settings.
- Analytics Cookies: Collect statistics to understand which parts of the site are used most. Data remains statistically anonymous.
5.2 Cookie Controls
Cookies can be rejected or deleted from your browser settings. However, please note that disabling essential cookies may prevent core services such as login or payment from working.
Data Retention and Security
6.1 Retention Period
hiya baji retains your information for as long as your account is active or as needed to provide services. Financial transaction records are kept for the period required by applicable law.
Even after an account is closed, certain information may be retained for a defined period for fraud prevention or legal requirements.
6.2 Security Measures
To protect your information, hiya baji follows several industry-standard technical and administrative measures:
- SSL encryption — fully encrypted during data transfer
- Secure server infrastructure and access controls
- Regular security audits and vulnerability testing
- Restricted staff access — only authorised personnel can view personal information
- OTP-based two-step verification
No one can guarantee complete security on the internet. However, hiya baji takes every precaution to keep your information as safe as possible.
Your Data Rights
As a hiya baji user, you have several rights over your own information. Contact us to exercise any of these rights.
7.1 Right to Access
You may request a copy of the information hiya baji holds about you at any time.
7.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected. There is a process in place to update inaccurate information promptly.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information.
7.4 Right to Object to Processing
You have the right to object to your information being processed for certain purposes, particularly in the case of direct marketing.
7.5 Responsible Gaming Protection
Your information is also used in hiya baji's Responsible Gaming programme. Your gaming behaviour is analysed to identify problematic patterns, and support is provided where needed.
Third-Party Content
hiya baji works with various game developers — such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and many others — to supply game software on the platform. These studios may have their own privacy policies that are not covered by hiya baji's policy.
The minimal information shared with third-party services during gameplay or payment is used solely to complete that service.
8.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, Upay, or a bank to complete financial transactions. Each of these institutions has its own privacy policy.
Protection of Minors
hiya baji strictly does not permit anyone under the age of 21 to join the platform. Age verification is mandatory at the time of registration.
If it becomes known that a minor has registered, that account will be closed immediately and all related information will be securely deleted.
You can find more details about hiya baji's responsible service on our About Us page. We believe that creating a safe and responsible environment is the foundation of a secure gaming experience.
Policy Changes
hiya baji reserves the right to amend this Privacy Policy as needed. For significant changes, users will be notified in advance via their registered mobile number or email.
If you continue to use the platform after any changes, you will be considered to have agreed to the terms of the updated policy. It is therefore advisable to check this page regularly.
If you have any questions about this Policy, look for answers in our FAQ section or contact customer support directly.
Privacy Contact
For any requests or questions regarding your information, please contact the hiya baji support team.